Extended General Terms and Conditions for Banking

These are the Extended General Terms and Conditions (incorporating the General Terms, the Specific Account Terms applicable to specific accounts and the PAA CAPITAL Electronic Banking Services Terms) that apply to accounts and services provided by PAA CAPITAL GROUP. Please read them carefully.

• General Terms
• Accounts
• Electronic transactions
• International Payments
• Miscellaneous
• Specific Account Terms
• Agent Transacts for (“ATF”) accounts
• Joint accounts
• Partnership accounts
• Unincorporated society, lodge or club accounts
• Trust or estate accounts
• Independent Trustees
• Term investments
• PAA CAPITAL Electronic Banking Services Terms
• Availability of PAA CAPITAL Electronic Banking Services
• Accessing PAA CAPITAL Electronic Banking Services
• Your Security Details
• Functionality
• Equipment
• Transaction disputes
• Cancellation
• Business customers
• PAA CAPITAL property
• Definitions
• Interpretation
• Conflict of terms

General Terms

Accounts

Opening an account

To open an account with PAA CAPITAL, or apply for a service provided by PAA CAPITAL, you must complete the appropriate procedures including completing any applicable account opening and operating authority. PAA CAPITAL reserves the right not to open an account or provide a service for any reason whatsoever.

For security reasons and because of legal requirements, you may be asked at any time to provide satisfactory proof of your identity. Examples may include a current and certified:

• Passport
• National identity card

You may also be asked at any time to provide information about people with access to, or authority over, your accounts (such as authorized signatories). This may include satisfactory proof of their identity and/or authority to act on your behalf. If you are an organization you may also be asked to provide satisfactory proof of identity of your beneficial owners (e.g. certain shareholders, if you are a company).

Any account maintained with, or any services provided by, PAA CAPITAL will be governed by these General Terms and Conditions and any applicable additional and separate terms and conditions, including as set out in any account opening form.

Restricted accounts

Where verification of an account holder’s identity or other details remain outstanding, or where an account is opened by one joint account holder and we do not have authority from the other joint account holder(s) for the opening of that account, PAA CAPITAL will hold the account in a restricted state until all PAA CAPITAL requirements are met.

While the account is in a restricted state, the operation and/or use of the account will be limited.

In particular, it will not be possible to make any withdrawals until all required actions have been completed as required by PAA CAPITAL.

A maximum time limit for completing required actions will be imposed by PAA CAPITAL. If there are still actions to be completed on expiry of the time limit, PAA CAPITAL will take steps to close the restricted account. In this event, any balance in the account will be paid to the account holder(s) (in the case of the joint account holders, equally) whose identity has been verified (after any applicable charges are deducted).

Account authority

You may give other people authority to operate your account(s). This extends to accessing, and transacting on, your specified account(s) – it does not extend to opening new accounts, applying for

certain additional products (such as loan or overdraft facilities), or agreeing to changes to certain existing products relating to the account(s). If you give one or more people authority to operate any account, they will be able to operate that account in accordance with the signing rules specified for that account, including:

1. closing the account;
2. receiving account documents and statements;
3. overdrawing the account up to your approved overdraft limit (or as permitted by PAA CAPITAL);
4. authorizing payments to PAA CAPITAL or any other person from the account (including electronic payments and international payments);
5. instructing PAA CAPITAL to issue letters of credit or instruments (either negotiable or non- negotiable);
6. undertaking foreign exchange transactions;
7. if the account is a joint or partnership account, endorsing any cheque, draft, bill of exchange  or other instrument or payment authority which is payable to any partner or joint account holder for credit to the account; and
8. accessing and transacting on the account using electronic banking services.

Any authority you give will continue until you give PAA CAPITAL written notice that an authority is revoked.

If you are an organization or operate a business you will maintain appropriate internal controls so as to ensure that unauthorized, forged or fraudulent instructions are not given to PAA CAPITAL, and you will have controls in place to detect any unauthorized or irregular transactions within 7 days of them appearing on your account, and you agree to notify PAA CAPITAL within 7 days of any disputed, unauthorized or incorrect items on your accounts.

Instructions to PAA CAPITAL

You agree that PAA CAPITAL may, at its sole discretion, accept instructions from you or people authorized to operate your account(s) by post, telephone, facsimile, email, txt, electronic banking service or any other means in the course of our banker/customer relationship, and you authorize PAA CAPITAL to act on any such instructions.

You also authorize PAA CAPITAL to carry out any transactions initiated by any means using your PIN (e.g. at an automatic teller machine), your registered mobile phone number, any of your Security Details, or by any other means agreed with you. PAA CAPITAL may not take any further steps to verify such instructions or transactions. This authority applies regardless of any operating authorities that exist for an account and may not be withdrawn.

PAA CAPITAL will exercise reasonable care and skill to ensure transactions are made as instructed. It is your responsibility to ensure there is enough money in your account at all times to ensure such transactions can be made.

You agree to maintain appropriate internal controls to ensure that unauthorized, forged or fraudulent instructions are not given to PAA CAPITAL.

Accuracy of information

PAA CAPITAL does not accept any responsibility or liability for the accuracy of the information given by you, or anyone acting on your behalf (other than us), in any instruction. You will be solely responsible for ensuring such information, including other parties’ bank account numbers and/or clearing codes, is accurate.

Clearing Codes and Inward Payment Processing

Each account has a clearing code to be used to identify the correct customer and the specific account that the payment is to be credited to. This clearing code contains characters that are used to detect common errors such as those resulting from transposition of characters, and single character errors.

PAA CAPITAL is entitled to rely on any valid clearing code included on any inward payment as being correct, notwithstanding any other reference or instruction information that may indicate which customer is entitled to the inward payment.

If the payment is in a different currency from the currency of the account the payment is being credited to, you authorize PAA CAPITAL to exchange the payment for an amount in the currency of the account.

If you wish to claim a payment that was credited to a different customer’s account because the payment contained the clearing code of the other customer’s account, PAA CAPITAL is not liable for any loss you suffer as a result of any delay or inability to recover or to fully recover the payment and you indemnify PAA CAPITAL for any costs incurred in seeking to recover the payment. Your interest in the payment is subordinated to PAA CAPITAL’s interest in the payment, and no funds may be recovered by you from the other customer’s account until all amounts owing by the other customer to PAA CAPITAL, if any, have been paid. A fee may also be charged for this service.

If there is no clearing code included on an inward payment, or the clearing code is corrupted or invalid, or the clearing code does not match the payee mentioned on the payment, PAA CAPITAL may credit the payment to the customer that it believes, on reasonable grounds, is entitled to the payment.

If such a payment is credited to the correct customer, there may be a delay in crediting the payment because of the need for PAA CAPITAL to gather enough evidence to have reasonable grounds to believe that the customer is entitled to the payment. PAA CAPITAL is not liable for any loss caused by any such delay.

If such a payment is credited to the incorrect customer notwithstanding that PAA CAPITAL had reasonable grounds to believe it was correct, the customer who is entitled to the payment indemnifies PAA CAPITAL for any liability for the loss sustained as a result of the error. PAA CAPITAL will seek to recover the payment from the incorrect customer for the correct customer.

Where the payment contains no clearing code, or an invalid or corrupted clearing code PAA CAPITAL may, without liability to the payee customer:

• Hold the payment pending resolution of who is entitled to the payment, or
• Credit the payment to a customer where the company has reasonable grounds to believe that the customer is entitled to the payment, or
• Return the funds to the originator

Inward payment transactions may be reversed out of an account by PAA CAPITAL if:

• The payment was made by mistake and PAA CAPITAL is liable to repay the
• The payment was credited to the account because of an error made by PAA CAPITAL
• The payment was an amount that the customer was not entitled to, and the amount was procured by fraud, theft or breach of trust, and PAA CAPITAL believes it is liable to return the payment to the rightful
• PAA CAPITAL is liable to pay the amount because of any seizure or court order or

Clearance

The time it takes for funds to become available will depend on a number of factors, including the type of payment used and/or whether the payment was made on a non-business day or outside banking hours. The proceeds of cheques and other deposits may not be available until PAA CAPITAL is reasonably satisfied that the amounts deposited will clear. This usually takes five business days. However, foreign cheques can take longer to clear and are subject to the laws and regulations of the country in which they are drawn. Most electronic deposits (e.g. automatic payments) will be available after two business days. If PAA CAPITAL permits you to draw against uncleared funds then PAA CAPITAL is providing you credit which will need to be repaid (along with interest and charges) if payments into your account do not clear and are reversed.

Dishonors

PAA CAPITAL may, at its sole discretion, refuse to action an instruction or transaction if PAA CAPITAL believes there will not be enough available money in your account. A fee may be charged if this occurs.

Overdraft facilities

If approved by PAA CAPITAL, you may arrange a formal overdraft facility on an account up to a specified overdraft limit. An application fee and line of credit fee may apply. PAA CAPITAL may change your overdraft limit, or cancel your authority to overdraw an account, at any time.

PAA CAPITAL, at its discretion, may allow you to withdraw money from your accounts that result in your accounts:

• overdrawing, where no formal overdraft arrangement is in place; or
• exceeding your arranged overdraft

However, PAA CAPITAL is under no obligation to let you do this and if your attempt to overdraw is disallowed a dishonor fee may apply.

If you overdraw your account without having a formal overdraft limit in place, you will be charged interest at PAA CAPITAL’s un-arranged overdraft interest rate. You may also be charged an un-arranged overdraft fee. If you exceed your approved overdraft limit, you will be charged interest at an excess rate. See our website https://www.paa.africa for interest rate and fee details.

Any overdraft is repayable immediately on demand. Any authorized PAA CAPITAL staff member may require you to pay the outstanding amount (including principal, interest and all other  charges) in full, or ask for the overdraft to be reduced by regular installments at intervals specified by PAA CAPITAL (which does not limit or cancel PAA CAPITAL’s right to demand payment in full).

Suspending accounts

PAA CAPITAL may immediately suspend the operation of your account, either generally or in relation to a specific matter or matters, for various reasons which may include:

• to comply with a court order or otherwise comply with any law or regulation;
• if PAA CAPITAL has been notified by any party of a dispute over the ownership of funds or the operation of an account;
• if you or any guarantor suffer a Bankruptcy Event or an Insolvency Event, or PAA CAPITAL learns of your or any guarantor’s death or lack of legal capacity;
• to protect the interests of third parties should PAA CAPITAL reasonably suspect or be put on inquiry in relation to a possible breach of trust;
• for unincorporated society, incorporated society, company and business accounts (and any other similar types of accounts), until the authority of the person representing the account holder in its dealings with PAA CAPITAL is clarified
• to protect any party who has reasonably claimed an interest in the account
• for restricted accounts, until all required actions have been completed
• where PAA CAPITAL reasonably believes you or someone else has used, or is using or obtaining, or may use or obtain, a service or money illegally or fraudulently
• where there is not enough money to cover cheques, payment instructions or other obligations (including instructions which will or may arise later and PAA CAPITAL bank charges).
• To protect the interests of the customer’s beneficiaries, investors, customers, clients or creditors where the customer is a trustee or a financial institution, and PAA CAPITAL is concerned about the manner that the customer is conducting its affairs and/or its

Upon suspending an account PAA CAPITAL may lift the suspension, pay funds in your account to you or to the bank or person which deposited funds to your account, pay available funds to owners, beneficiaries or creditors in accordance with their financial interests in or debts owed by the customer (respecting the ranking of interests and security interests held, etc.) or seek directions from the Court in relation to the funds in your account.

Closing accounts and withdrawing products and services

You may close an account by giving notice to PAA CAPITAL in writing.

PAA CAPITAL may close your account or withdraw a product or service if PAA CAPITAL believes it has reasonable grounds for doing so provided you will be given at least 14 days’ notice. PAA CAPITAL may close your account or withdraw a product or service immediately and without prior notice if:

• PAA CAPITAL learns of your or any guarantor‘s death, lack of legal capacity, or that you or any guarantor has suffered a Bankruptcy Event or an Insolvency Event;
• any third party claims an interest in any of your accounts;
• there is not enough money to cover cheques, payment instructions or other obligations (including obligations which will or may arise later and PAA CAPITAL bank charges);
• PAA CAPITAL is required to by a court order or any law or regulation;
• PAA CAPITAL determines that you are a “politically exposed person” (as defined in the Anti- Money Laundering and Countering Financing of Terrorism Act 2009);
• you have acted unlawfully;
• you have breached these General Terms and Conditions or any other applicable terms and conditions; or
• you have acted abusively to PAA CAPITAL’s

You are required to reimburse PAA CAPITAL for any expenses PAA CAPITAL may incur in closing or suspending any of your accounts.

Interest rates

Interest rates on amounts owed by or to PAA CAPITAL are subject to market fluctuations and may be varied by PAA CAPITAL at any time. This is subject to any other agreement you make with PAA CAPITAL.

Withholding tax

Unless PAA CAPITAL holds a copy of a current withholding tax exemption certificate for you from Inland Revenue, PAA CAPITAL is legally required to deduct withholding tax directly from interest you earn. If  you  have not supplied PAA CAPITAL with your IRD number this deduction will be made at the highest rate. Exceptions may apply to this, for example under the Approved Issuer Levy scheme.

Fees and charges

You are responsible for, and PAA CAPITAL may deduct from your accounts, bank charges, government charges, and any amounts owed to PAA CAPITAL, including:

• transaction and service fees – details of these standard fees can be online at https://www.paa.africa;
• any costs and expenses PAA CAPITAL may incur in connection with your accounts;
• interest when you exceed your agreed borrowing limit or when any of your accounts become overdrawn (with or without prior arrangement); and
• interest on any unpaid

Whenever possible, PAA CAPITAL will inform you of its non-standard charges before payment is due.

Unpaid amounts

If money you owe, or which is payable by you, to PAA CAPITAL is not paid when due, PAA CAPITAL may use the credit balance of any of your accounts to either pay off or put money towards the unpaid amount at any time. For this purpose:

• money may be transferred from one account to another;
• any number of accounts may be treated as one;
• money in one currency may be used to buy money in another currency; and
• term investments may be broken.
• PAA CAPITAL may do this without prior notice, in any order, and as often as necessary. PAA CAPITAL may also apply money to or from any joint account you operate. If PAA CAPITAL does so, you authorize PAA CAPITAL to disclose information about your accounts to any other joint account holder.

Agency collection charges

If at any time the money you owe PAA CAPITAL is not paid, PAA CAPITAL may refer the matter to a collection agency for recovery and you will be responsible for any resulting costs.

Transaction limits

PAA CAPITAL may impose such restrictions as it reasonably thinks fit for the efficient processing of transactions and in order to reduce your and PAA CAPITAL’s exposure to theft or fraud. These restrictions may include maximum or minimum individual transaction limits, maximum or minimum daily transaction limits and cut off times for lodging transactions for payment so they are processed on a specified due date. Details of these transaction limits and cut off times are available upon request.

Payment priority

PAA CAPITAL reserves the right to decide the order in which payments are made from your account.

Statements of account

You may see account transactions and balances on PAA CAPITAL Online Banking.

You must carry out prompt reconciliations of bank transactions and ensure they are correct. You must promptly notify PAA CAPITAL of any irregularities you uncover in doing this. You must reconcile your transaction records at within 7 days.

Mistaken payments

If PAA CAPITAL is satisfied that funds have been credited to your account by mistake, PAA CAPITAL may, in its absolute discretion, reverse such credit without notice to you and you will be liable to repay any such amount.

Payments in error

Payments made by you in error can only be recovered from an account at another bank which they have been paid to, with the consent of that account holder. PAA CAPITAL will co-operate with you or another bank involved in the transaction to try and recover payments made in error. A fee may be charged for this service, in addition to any costs incurred.

Rights to your account

Any rights to your account, including any credit balances, may not be assigned, mortgaged  or charged without PAA CAPITAL’s prior written consent.

Transfer by PAA CAPITAL

To the extent permitted by law, PAA CAPITAL may at any time, and without notice to you, transfer or assign all or any of PAA CAPITAL’s rights and obligations in respect of your accounts or PAA CAPITAL’s banking relationship with you. You consent to any such transfer or assignment. Such assignment may be in relation to particular obligations or classes of obligations, and may be used in debt restructuring situations. Assignments may be made that release PAA CAPITAL from obligations to you under these terms.

Restructuring, suspension and risks of seizure, freezing or loss of access to funds

PAA CAPITAL, in the course of its business and to facilitate holding liquidity and making and receiving payments, holds funds with banks and non-bank payment providers in different countries, and these funds are subject to the risk of seizure, freezing or other loss of access as a result of counterpart policies, practices and terms, and as a result of actions taken by law enforcement and similar authorities. These events may be in response to problem-transactions occurring in the normal course of the business of PAA CAPITAL and may happen for reasons outside the control of PAA CAPITAL. The customer acknowledges that these risks exist and that PAA CAPITAL has limited capacity to mitigate these risks, and that PAA CAPITAL’s capacity to repay deposits in full and at call (or on any maturity dates) may be impaired by these events.

Where any problem transaction occurs and it is associated with a particular customer’s accounts, the associated customer will bear the risk of any loss of access to such funds as well as the risk of inability to recover those funds and the costs of recovery efforts.

Where any loss of access to funds held with any bank or non-bank payment provider happens and it  is not associated with a problem transaction or transactions of a particular customer or customers, or to the extent that the funds cannot be recovered from such customers, all customers who held net credit balances at the time of the loss of access to the funds will bear the risk of any loss of access to such funds as well as the risk of inability to recover those funds and the costs of recovery efforts. This provision will be applied to customers and customer classes in accordance with any security or recourse arrangements in effect at the date the event occurred.

Pending determination by PAA CAPITAL of whether the loss of access to such funds is associated with a particular customer’s transaction(s), or customers’ transactions, or is not so associated, PAA CAPITAL may suspend amounts from customer credit balances. Such suspensions may be from customers that are suspected to be associated with transactions that are suspected to be the trigger of the problem (in which case PAA CAPITAL may suspend from each affected customer up to the total funds that access to has been lost), and/or they may be from all customers net credit balances proportionally at the close of the date when the loss of access to the funds occurred (or customer classes in accordance with security and recourse arrangements in effect). Such suspensions may remain in place pending the determination of the associations and/or the recovery or resolution of the affected funds, and PAA CAPITAL may vary and release any such suspensions on account of recovery of funds or recovery of access to funds. Any funds recovered must be applied to customers according to their ranking, security position and resource arrangements that existed at the time that the event occurred.

PAA CAPITAL has sole discretion to administer these terms, to investigate and assess the facts of the case, to assess and determine associations, to apply and vary suspended amounts from customer

balances, to manage and to recover access to funds and to recover funds subject to these terms.

Electronic transactions

Transactions on your account may be carried out electronically – e.g. transfers to other customers of PAA CAPITAL. The following terms and conditions apply to these transactions. Please note that separate terms and conditions relating to PAA CAPITAL Electronic Banking Services are contained in the PAA CAPITAL Electronic Banking Services Terms section of these General Terms and Conditions.

Payment date

If an electronic payment is due on a non-business day PAA CAPITAL will processed the next business day.

Stop payments

It may not be possible to stop or reverse electronic payments once they have been made, however, in PAA CAPITAL Online Banking, future dated electronic payments can usually be cancelled up to the beginning of the day that the payment is due using the “view/amend planned payments” feature.

PAA CAPITAL will continue to process electronic transactions until you withdraw your instructions or PAA CAPITAL receives notice, and any evidence that PAA CAPITAL may consider appropriate, of your death, your lack of legal capacity or that you have suffered a Bankruptcy Event or an Insolvency Event. When PAA CAPITAL receives such notification PAA CAPITAL will cancel all automatic and bill payments from that date or as soon as possible after that date.

International Payments

International Payments rely on third parties, including intermediary and beneficiary banks, and may take longer to be credited, or fail to be credited, to a payee if any such third party delays or fails to transmit or process payment. Payment and handling charges and commissions are often levied by these third parties and PAA CAPITAL often has no control over the charges levied by these parties. PAA CAPITAL may permit these costs to be deducted from the amount sent or received, and/or deduct amounts to cover or in lieu of such costs and fees itself. Where possible, PAA CAPITAL will provide options for the sender to pay these costs separately to avoid deductions from the amount sent.

International Payments are irrevocable once they have been authorized.

PAA CAPITAL will not be liable for any loss, delay or error in the transmission of an International Payment.

International Payments are subject to additional terms and conditions. If you request an International Payment, you agree to be subject to these additional terms and conditions.

Miscellaneous

Anti-Money Laundering

You agree to provide all information to PAA CAPITAL which PAA CAPITAL requires in order to manage its anti- money‑laundering and countering terrorism‑financing obligations, to manage its economic trade sanctions risks, or to comply with any laws, rules or regulations in OECD member country or any other country. You agree that PAA CAPITAL may refuse to establish a business relationship with you, may be required to delay, defer, stop or refuse to process any transaction, or may terminate its business relationship with you at any time without notice, if you fail to provide this information to PAA CAPITAL in the manner and time-frame specified by PAA CAPITAL.

You agree that PAA CAPITAL may delay, defer, stop, or refuse to process any transaction without incurring any liability if PAA CAPITAL knows or suspects that:

• the transaction will or may breach any laws or regulations by OECD standards or any other country; or
• the transaction involves any person (natural, corporate or governmental) who is itself sanctioned, or is connected directly or indirectly, to any person (natural, corporate or governmental) who is sanctioned, under economic and trade sanctions imposed by any country.

You agree that, unless you have disclosed to PAA CAPITAL that you are acting in a trustee capacity or on behalf of another party, you are taken to have warranted to PAA CAPITAL that you are acting solely  on your own behalf when opening or operating an account or service or undertaking any transaction with PAA CAPITAL.

Financial institution customers agree to the following additional terms concerning AML/CFT obligations:

1. The customer agrees to comply with AML/CFT laws applicable to it, and/or as adopted in order to be accepted by PAA CAPITAL as having adequate and effective AML/CFT controls even where it may not be subject to adequate AML/CFT
2. The customer agrees to provide originator data including full name, account number, customer number or other data as agreed, with the payment submission, or, if that is not practical, on request.

Privacy

PAA CAPITAL adopts strict rules of confidentiality about its current and former customers’ affairs, and will observe all relevant privacy laws.

PAA CAPITAL will do it’s very best to ensure your personal information is accurate. PAA CAPITAL asks that you promptly inform it of any changes in your personal details (including your address, telephone, mobile or facsimile numbers and email address). You may ask to access any personal  information that PAA CAPITAL holds about you, and request correction of your personal information, in accordance with your rights under the Privacy Act 1993. A fee may be charged.

Any information you provide to PAA CAPITAL in the course of our banker/customer relationship, is collected  for the purpose of our banker/customer relationship and may be used to further the  relationship between you and PAA CAPITAL. This includes communicating with you using any contact details you have provided to PAA CAPITAL, including, but not limited to, post, telephone, txt, facsimile and email.

When you are dealing with PAA CAPITAL by telephone your conversation may be recorded for training or verification purposes.

You authorize PAA CAPITAL to obtain, use and/or disclose information held about you:

• to make any inquiries about your applications for accounts or services;
• to make all necessary enquiries (now and throughout the life of your accounts) concerning your credit record, residence, employment, financial status and any information provided by you for purposes related to provision of credit PAA CAPITAL, from whatever sources PAA CAPITAL considers appropriate including any credit reporting agency that PAA CAPITAL has a subscriber agreement with
• to provide Credit Information (as defined in the Credit Reporting Privacy Code 2004) about you to credit reporting agencies who will use that information to update their credit reporting database and who may disclose any information that they hold about you to their own customers for the purpose of providing credit reporting services;
• to enable PAA CAPITAL to participate in any credit reporting agency’s monitoring service so as to receive updates, if any, on the information it holds about you or on any matters which may impact PAA CAPITAL’s ongoing relationship with you (including, without limitation, updates notifying that other people have made inquiry of the credit reporting agency about you);
• for the purpose of collecting any money owed by you;
• to conduct market research and obtain your views on products and services offered by PAA CAPITAL;
• to conduct data analysis to identify particular products and services that may be of interest to you;
• to enable PAA CAPITAL to comply with any laws, rules or regulations in OECD member states or any other country including any laws, rules or regulations reasonably expected to be implemented ; and
• unless you specifically request PAA CAPITAL not to do so, to make available to you the full range of products and services offered by PAA CAPITAL, including for the purpose of:
  • providing information about events, appeals, and organizations sponsored by PAA CAPITAL, and
  • providing information about third party offers, products or services available to you as a PAA CAPITAL

You authorize PAA CAPITAL to disclose your information for any of the purposes detailed above to a  third party (including a credit reporting agency with whom PAA CAPITAL has a subscriber agreement), provided that the third party is bound by obligations of confidentiality covering your information.

You should also note that PAA CAPITAL may obtain, use and disclose information about you where required by law. This includes sending the required information such as your full name on any outgoing wire transfer originated by you. In addition, you authorize PAA CAPITAL to disclose your information to the police, government agencies or other financial institutions where PAA CAPITAL reasonably believes that the disclosure will assist it to comply with any law, International rules or regulations or will assist in the investigation,  detection and/or prevention of fraud, money laundering or other criminal offenses.

If you are a joint account holder, information about you obtained by PAA CAPITAL as part of the operation of a joint account may be disclosed to the other joint account holder(s).

If you are using an online banking service, the PAA CAPITAL Website Privacy Statement (available at https://www.paa.africa) contains further information about privacy issues relevant to your use  of PAA CAPITAL websites.

Security

If PAA CAPITAL receives or holds any property, items or documents for you for any purpose, and you owe PAA CAPITAL money, PAA CAPITAL may at its discretion exercise a lien over the property, item or document as security.

PAA CAPITAL’s liability

Subject only to your specific exclusions of liability under these General Terms and Conditions set out below, irrespective of any other term or condition in any agreement between you and PAA CAPITAL, PAA CAPITAL will not under any circumstances be liable for:

• any losses arising as result of PAA CAPITAL acting in accordance with these General Terms and Conditions or any other applicable terms and conditions;
• losses caused by you, or anyone acting on your behalf, providing PAA CAPITAL with incorrect information;
• losses caused by user error by you or anyone acting on your behalf;
• losses arising out of unauthorized access or fraud in relation to your accounts or services committed by you, your employee, officer or agent;
• any direct or indirect costs, losses, damages or other liability resulting from your failure to advise PAA CAPITAL immediately of any inaccurate information about payments shown on your bank statements or transaction records;
• losses caused by circumstances beyond PAA CAPITAL’s control, machine or system failure, or any strike or dispute;
• losses arising from your use or inability to access an electronic banking service at any time, inaccurate content or information in any electronic banking service, or any failure or delay in providing any service via the internet, phone or mobile device; or
• losses arising from faults in, or a malfunction of, any equipment (including telecommunications equipment) which supports an electronic banking

Your liability

Regardless of any other provision in these General Terms and Conditions, so long as you notify PAA CAPITAL of the loss, have not willfully or fraudulently caused or contributed to the loss, and have not failed to comply with these General Terms and Conditions or any other applicable terms and conditions, you will not be liable for:

• any unauthorized transaction on your accounts using a PAA CAPITAL Electronic Banking Service where you did not contribute to the loss; or
• faults that occur in a PAA CAPITAL Electronic Banking Service system or software, excluding any fault that is obvious or has been advised to you by messages or notices displayed in the relevant PAA CAPITAL Electronic Banking

Without limiting the duties you owe to PAA CAPITAL at law, you are liable to PAA CAPITAL and indemnify PAA CAPITAL for all losses, costs, expenses and liabilities arising from or relating to your accounts and our banker/ customer relationship. Your liability and indemnity is subject only to your specific exclusions of liability under these General Terms and Conditions set out above. Without limiting the above, you agree to indemnify PAA CAPITAL against:

• all loss, including consequential loss, suffered by PAA CAPITAL and/or other people that is caused by you acting fraudulently, either alone or together with any other person;
• some or all loss arising from unauthorized access to your account(s) if you have willfully or fraudulently caused or contributed to that loss or have failed to comply with these General Terms and Conditions or any other applicable terms and conditions;
• all losses arising from PAA CAPITAL acting on unauthorized, forged or fraudulently given instructions that PAA CAPITAL could not reasonably detect; and
• all loss, costs, or damage suffered by PAA CAPITAL, PAA CAPITAL’s customers or a third party, or for any claim or action brought against PAA CAPITAL by a customer or third party which results either from your misuse of a PAA CAPITAL service or failure to comply with these General Terms and
• PAA CAPITAL may, in its discretion, hold customer funds unavailable pending the resolution of any claims made or threatened against PAA CAPITAL, in relation to a the banker/ customer relationship or any service provided by PAA CAPITAL to the customer, sufficient to cover the estimated possible costs and expenses of defending or responding to such claims and/or the amounts claimed or threatened to be claimed from PAA CAPITAL.

PAA CAPITAL is entitled to charge and the customer agrees to pay for the staff and management time at the following rates for assessing, working on and responding to such claims and threats, or other items listed above:

• General customer service and administrative staff: EUR75/hour
• Senior management including Financial Controller, Director, Customer Service Manager etc. EUR150/hour.

Joint and Several Liability

Unless otherwise agreed in writing, all parties to a joint account (whether as joint accounts holders, partners, trustees, or otherwise) will be jointly and severally liable to PAA CAPITAL for amounts owing to PAA CAPITAL on the account and in relation to their joint banking relationship with PAA CAPITAL. This means that you may be required to pay any amounts that are owing to PAA CAPITAL, even if another party to the joint account incurred the debt.

The right to vary

PAA CAPITAL reserves the right to vary these General Terms and Conditions, to vary, change or withdraw any of PAA CAPITAL’s services or products, and to vary any additional terms and conditions applicable to PAA CAPITAL’s services or products (including to increase, reduce or vary any fees or charges payable in respect of any service or product) at any time. Any such changes will be given at least 14 days in advance.

Waiver and Severability

A waiver by PAA CAPITAL of any provision of these General Terms and Conditions shall be effective only if given in writing, and then it shall be effective only to the extent that it is expressly stated to be given. A failure, delay or indulgence by PAA CAPITAL in exercising any power or right shall not operate as a waiver of that power or right. A single exercise or partial exercise of any power or right by PAA CAPITAL shall not preclude further exercises of that power or right or the exercise of any other power or right. If any part of these General Terms and Conditions and is held to be unenforceable, that will not affect the enforceability of the remaining parts of these General Terms and Conditions.

Applicable law

These General Terms and Conditions, your accounts and your banking relationship with PAA CAPITAL are governed by International laws and you accept the non-exclusive jurisdiction of the courts of the United Kingdom.

Consumer Guarantees Act

If PAA CAPITAL provides any services to you for the purposes of a business, then nothing in the Consumer Guarantees Act 1993 will apply in relation to those services.

Complaints

If you have a complaint, please follow PAA CAPITAL’s complaints procedure. Copies of this procedure are available online at https://www.paa.africa. If you have followed PAA CAPITAL’s internal complaints procedure, and you are still not satisfied with the outcome of the investigation, you may refer the matter to the approved dispute resolution scheme of which PAA CAPITAL is a member at the time.

Further information

If you would like to know more about these General Terms and Conditions you can contact PAA CAPITAL through its contact page or from within the online banking secure messaging system.

Specific Account Terms

In addition to the other General Terms and Conditions, the following terms and conditions apply to specific accounts. These are in addition to the terms and conditions you have just read and form part of the General Terms and Conditions.

Agent Transacts for (“ATF”) accounts

The following terms and conditions apply to ATF accounts (being accounts where an adult is able to operate a child’s account).

Death or incapacity of the agent(s)

If the agent dies or becomes incapacitated and if the child is under 19 years of age, the account may continue to be operated by replacing the deceased or incapacitated agent with a parent or legal guardian of the child, as agent for the child. Where the child is 19 years or over the account will be transferred to their name on production of their birth certificate to evidence this, and they will have  sole operating authority of the account.

Death of the principal

If the child dies the funds in the account will form part of, and be administered as part of, the child’s estate.

Authority to operate the account

Subject to the above, only the agent (not the child) will have authority to operate the account during the agent’s lifetime. The child may not revoke the agent’s sole authority to operate the account without the agent’s prior written consent. The agent can enforce this right against the child and PAA CAPITAL.

If the agent consents to the child operating the account, the account will then be closed and a private account opened in the child’s name subject to the child having attained the age of 12 years.

Privacy Act 1993

Because the child is the legal owner of the account the Privacy Act 1993 permits the child to obtain information about the account on request.

Joint accounts

The following terms and conditions apply to joint accounts. Accounts that are held in two or more names will be treated by PAA CAPITAL as joint accounts. The holders of a joint account will be treated by PAA CAPITAL as joint tenants.

Credits

Any cheque, draft, bill of exchange or other instrument or payment authority made out to one or more of the joint account holders may be credited to a joint account.

Jointly owned assets

When jointly owned assets are provided as security for borrowing, PAA CAPITAL recommends that each account holder seeks independent legal advice about their personal liability for money owing now and in the future.

Disclosure

Information about a joint account holder obtained by PAA CAPITAL as part of the operation of a joint account may be disclosed to the other joint account holder(s).

Agency

Subject to any account opening and operating authority, where the signing rules that apply to your account do not require all signatories to sign together, PAA CAPITAL may accept instructions from any one joint account holder in respect of all matters and things relating to the account, including matters which are outside the operation of the account.

PAA CAPITAL may, at PAA CAPITAL’s discretion, require additional joint account holders to authorise instructions where the instruction is of a material nature to all parties (e.g. increasing a loan or overdraft amount or increasing a loan term).

Disputes

If a dispute arises between joint account holders, you must advise PAA CAPITAL immediately and seek independent legal advice. PAA CAPITAL may stop the account until PAA CAPITAL is satisfied that an agreement has been reached.

Closure of accounts

If a joint account holder advises PAA CAPITAL they no longer wish to be a party to a joint account, PAA CAPITAL will either close the account or withdraw that party from that account. A joint account holder who withdraws from a joint account remains jointly and severally liable for any amounts outstanding at the time of their withdrawal.

PAA CAPITAL may require all joint account holders to agree before PAA CAPITAL acts on instructions to close an account or withdraw a party, or PAA CAPITAL may act on any such instruction in accordance with the signing rules applicable to that account. Where requisite agreement is not able to be reached, PAA CAPITAL will stop the account.

If only one account holder will remain after a joint account holder withdraws from a joint account, PAA CAPITAL may require the joint account to be closed and a new account opened in the name of the remaining account holder.

Death of joint account holder(s)

If one of the account holders dies, you agree that the surviving account holder(s) may continue to operate the account. If the account balance is in credit, this balance and any other property PAA CAPITAL holds for the joint account will then belong to the surviving account holder(s).

PAA CAPITAL is not liable or responsible for paying or delivering the balance of an account or property to the other accounts holder(s). PAA CAPITAL may action any transactions properly undertaken by the deceased account holder (and/or any person having authority) before his or her death.

liability

The death of an account holder does not discharge any liability to PAA CAPITAL.

Partnership accounts

The following terms and conditions apply to unincorporated partnership accounts (not including trust accounts).

Credits

Any cheque, draft, bill of exchange or other instrument or payment authority made out to one or more of the partners may be credited to a partnership account.

Authority to operate

By using an account you confirm to PAA CAPITAL that all the partners of the partnership have authorized the account to be opened in terms of the account opening and operating authority and these General Terms and Conditions, and that those partners are the only people with any interest in the account.

Ratification of actions

PAA CAPITAL may require the partners to ratify any action taken by any person under an account opening and operating authority. Until PAA CAPITAL receives such ratification, PAA CAPITAL may treat the actions of the person(s) concerned as authorized and therefore binding on the partnership.

Changes in the partnership

If there is any change in the make-up of your partnership you must let PAA CAPITAL know immediately. Until PAA CAPITAL is told otherwise, PAA CAPITAL will treat the partnership for all purposes as continuing unchanged.

Unincorporated society, lodge or club accounts

The following terms and conditions apply to unincorporated society, lodge or club accounts.

Authority to operate

Those signing the account opening and operating authority confirm they have been given the  authority to open and operate the account by resolution of a properly constituted meeting of the unincorporated society, lodge or club.

Liability

Unless agreed otherwise in writing, those signing the account opening and operating authority are jointly and severally liable for all amounts owing to PAA CAPITAL on the account or resulting from the banking relationship with PAA CAPITAL. Any one or more of them may be required to pay all amounts owing to PAA CAPITAL.

Trust or estate accounts

The following terms and conditions apply to trust or estate accounts, and to trustees, executors and administrators who operate such accounts in their capacity as a trustee, executor or administrator.

Authority to operate

Persons signing an account opening form in their capacity as an executor or administrator of an estate, or as a trustee of a trust, confirm that:

• the signing parties have the power to sign the account opening form and open the account on behalf of the estate or trust and have properly signed in accordance with the terms of the trust;
• the signing parties have and will retain a right of indemnity from the trust assets; and
• any person acting in accordance with the authorities set out in the account opening form has the same power to undertake any action as the executors or administrators, or trustees, would have acting

The above are warranties, which means that PAA CAPITAL can sue you if any of them are incorrect.

Independent Trustees

If you are an independent trustee, PAA CAPITAL will only be entitled to recover money owing by the trust from any of your personal assets if PAA CAPITAL is not able to recover that money from the property of the trust because any of the warranties you gave above were incorrect. PAA CAPITAL will only  be entitled to recover from your personal assets the amount PAA CAPITAL would have recovered from the trust assets had those warranties been correct. If you are not an independent trustee, PAA CAPITAL may seek to recover any money owing by the trust from your personal assets as well as from trust assets. You are an “independent trustee” for the purposes of these terms and conditions unless you have any

right to, or interest in, any of the assets of the trust except in your capacity as trustee of the trust.

For example, if you are a beneficiary of the trust, including a discretionary beneficiary, then you are not an “independent trustee”.

Ratification of actions

PAA CAPITAL may require the trustees or the executors or administrators to ratify any action taken by any person under an account opening and operating authority. Until PAA CAPITAL receives such ratification, PAA CAPITAL may treat the actions of the person concerned as authorised and therefore binding on the trust or estate.

Changes in the trust or estate

If any trustees, executors or administrators are appointed, resign or die, you must let PAA CAPITAL know immediately. You must also ensure that any person appointed agrees to be bound by these General Terms and Conditions and by the account opening and operating authority.

Term investments

Early withdrawals cannot be made from term investment accounts without PAA CAPITAL’s consent. In most circumstances, early withdrawals will result in a recalculation of interest. Withholding tax payments may also be affected. Please refer https://www.paa.africa for more information on term investment accounts.

PAA CAPITAL Electronic Banking Services Terms

In addition to the other General Terms and Conditions, the following PAA CAPITAL Electronic Banking Services terms and conditions apply to use of PAA CAPITAL Electronic Banking Services and form part  of the General Terms and Conditions.

These PAA CAPITAL Electronic Banking Services Terms apply to PAA CAPITAL Banking on your mobile, PAA CAPITAL Online Banking

Availability of PAA CAPITAL Electronic Banking Services

While PAA CAPITAL endeavors to minimize any service outages, PAA CAPITAL Electronic Banking Services may be unavailable from time to time.

Accessing PAA CAPITAL Electronic Banking Services

PAA CAPITAL Online Banking

PAA CAPITAL will provide you with a unique Customer ID and an initial Password for PAA CAPITAL Online Banking.

PAA CAPITAL Online Banking customers have the option to choose a unique personalized Customer ID.

Your Passwords will be your own confidential Passwords for access to each relevant PAA CAPITAL Electronic Banking Service.

PAA CAPITAL will require you to choose and answer challenge questions when you access PAA CAPITAL Online Banking. You can amend your challenge questions any time you log on to PAA CAPITAL Online Banking after the challenge questions have been set up.

Your Security Details

You must do the following in respect of your Security Details:

• reasonably safeguard your Security Details – you are responsible for keeping your Security Details secure;
• not allow someone to observe you entering your Security Details;
• except in the case of a business, for which limited exceptions apply (see “Business customers” below), not disclose or allow your Security Details to become known to anyone else (including family or those in apparent authority such as the police, or PAA CAPITAL staff);
• not write down any of your Security Details, record or store them anywhere in written or electronic form, including in a file on your computer or in any password saving facility (unless it is a Secure Password Facility) or on your mobile device (e.g. in your sent items folder). A Secure Password Facility is one where the information in it is securely encrypted to an industry recognised standard and can only be accessed with a password meeting the minimum standards required when PAA CAPITAL asks you to choose your own Password;
• choose Security Details that are unique and not the same as or similar to details used for any other services you may use, including non-banking services; and
• never leave your computer, phone or mobile device unattended while you remain logged in to a PAA CAPITAL Electronic Banking

If you believe for any reason that any of your Security Details could be known by someone else or if you discover any unauthorized use of any of your Security Details has taken place, you must change your relevant Security Detail(s) immediately, and then notify PAA CAPITAL of the security breach by sending a written response to PAA CAPITAL on security[at]paacapital.com.

Anyone accessing PAA CAPITAL Electronic Banking Services by using your Security Details will be able to effect transactions on your accounts. PAA CAPITAL will have no obligation to verify or take any steps to verify any instruction received from you or appearing to be sent by you or from another person authorized to operate your account via a PAA CAPITAL Electronic Banking Service.

Please note: There is no legitimate reason to disclose any of your Security Details to anyone, including PAA CAPITAL staff, police, etc. If anyone from PAA CAPITAL or claiming to be from PAA CAPITAL asks for this information, you should refuse to disclose your Security and let PAA CAPITAL know immediately by emailing PAA CAPITAL on security[at]paacapital.com.

If requested by PAA CAPITAL, you agree to:

• provide all available information of any actual or possible Security Detail disclosure or unauthorized access to your accounts;
• assist PAA CAPITAL to recover unauthorized amounts withdrawn or paid from any of your account(s) or otherwise transferred to or from any other account(s); and
  • notify the police of any unauthorized access to your accounts.

  Functionality

  From time to time PAA CAPITAL may enhance or add functionality to PAA CAPITAL Electronic Banking Services. You must ensure that you are comfortable with value transactions being carried out using the PAA CAPITAL Electronic Banking Services. If any new or existing functionality causes you concern please contact PAA CAPITAL immediately so that PAA CAPITAL can discuss other alternatives that may suit your needs.

  Depending on the specific type of service, a PAA CAPITAL Mobile Online Banking service may not have all of the functionality available in PAA CAPITAL Online Banking.

  Equipment

  You are responsible for using, having or obtaining equipment that is compatible with PAA CAPITAL Electronic Banking Services. Compliance with any conditions of use relating to, or charges associated with your use of, equipment, or services accessed through that equipment, are your responsibility.

  For PAA CAPITAL Banking on your mobile and txt alerts you must notify your mobile service provider and stop your mobile phone account immediately if your mobile device is lost or stolen.

  You are responsible for remedying any trojans, key logging software, viruses, spyware or other forms of malicious software that you know are on any computer before using that computer for PAA CAPITAL Online Banking.

  PAA CAPITAL recommends you always adhere to manufacturers’ software and support to ensure your equipment is covered by the latest software and security updates available from the manufacturer.

  If you are connecting to a PAA CAPITAL Electronic Banking Service via a Wi-Fi network PAA CAPITAL recommends you use a trusted network.

  Transaction disputes

  If you dispute any transaction completed via a PAA CAPITAL Electronic Banking Service, for assistance use a secure message in the PAA CAPITAL Electronic Banking Service  with the following information:

  • your name, Customer ID and relevant account number(s);
  • the amount of the disputed transaction;
  • what sort of transaction it was (e.g. bill payment, transferring money, credit card payment );
  • the transaction number(s), if these are available; and
  • the date and approximate time (if known) which the disputed transaction

  PAA CAPITAL will acknowledge receipt of any disputed transaction notice from you within five business days.

  PAA CAPITAL will investigate the matter and advise you of the outcome, normally within 30 days of receiving your complaint. Should the investigation not be completed within 30 days, PAA CAPITAL will contact you with details of the likely delay and the reason for that delay.

  Other than where there is an obvious error, PAA CAPITAL’s records of PAA CAPITAL Electronic Banking Services and transactions will be evidence of these transactions.

  Cancellation

  You can suspend or cancel a PAA CAPITAL Electronic Banking Service, or de-register your registered mobile phone number by removing it from your profile or requesting this of PAA CAPITAL.

  In addition to PAA CAPITAL’s rights to close your accounts and withdraw any product or service (including a PAA CAPITAL Electronic Banking Service) set out in these General Terms and Conditions, PAA CAPITAL can also suspend or cancel your access to a PAA CAPITAL Electronic Banking Service without prior notice, and without responsibility for any loss you may suffer, on any reasonable grounds, including, but not limited to:

  • fraud;
  • where PAA CAPITAL is concerned about the administration and/or solvency of a financial institution or trustee customer, to protect the interests of beneficiaries, investors, creditors or customers of the financial institution or trust
  • to protect against any threats to the security of your accounts or to a PAA CAPITAL Electronic Banking Service; and
  • where, in PAA CAPITAL’s reasonable opinion, you have misused any PAA CAPITAL Electronic Banking Service, or you have otherwise breached these General Terms and Conditions or any other terms and conditions from time to time applicable to PAA CAPITAL Electronic Banking Services.

  Where access to a PAA CAPITAL Electronic Banking Service has been suspended to protect against any threats to the security of your accounts or to a PAA CAPITAL Electronic Banking Service (e.g. if the existence of any trojans, key logging software, viruses or spyware is confirmed or suspected), PAA CAPITAL may refuse to reinstate access until PAA CAPITAL is assured that such threats have been remedied and no longer exist. This may include seeking assurances from you that any offending software has been removed or that a specific computer, telephone or mobile device will no longer be used to access a PAA CAPITAL Electronic Banking Service.

  Business customers

  Where you use a PAA CAPITAL Electronic Banking Service for business purposes, then without prejudice to any other provisions of these PAA CAPITAL Electronic Banking Services terms and conditions:

  • you must ensure that your Security Details are kept secure and are only used by those authorised in writing to do so for the purpose of your business. While you may share your Security Details with persons authorized in writing to use it for the purpose of your business, you do so at your sole risk, and you are solely responsible for any use or misuse of Security Details by such persons. You must change your Security Details immediately after you remove any persons authorised to sign on your accounts accessible by a PAA CAPITAL Electronic Banking Service;
  • you should reconcile your business or financial records with your bank statements or transaction records at least monthly so that your instructions via a PAA CAPITAL Electronic Banking Service can be monitored; and
    • you should also initiate appropriate internal controls to minimize the risks of

    PAA CAPITAL property

    Any unauthorized reproduction or modification by you of any proprietary information contained in any PAA CAPITAL Electronic Banking Services, or any part of such information, may result in legal action being taken.

    Definitions

    Unless the context otherwise requires, the following definitions apply in these General Terms and Conditions:

    account – means the bank account(s) you hold with PAA CAPITAL;

    account opening and operating authority or account opening form – means any authority given by you to PAA CAPITAL to open and/or operate an account and includes any replacement or supplementary authority;

    banking relationship or banker/customer relationship – has the widest possible meaning, and includes (whether arising by agreement, law, convention or otherwise, and whether or not contemplated at any particular time) all aspects of the relationship between you and PAA CAPITAL in the nature of customer and banker, whether general or special and all dealings, matters and things  arising between you and PAA CAPITAL in the context of the relationship;

    Bankruptcy Event – includes the following events under the Insolvency Act 2006:

    • an act of bankruptcy;
    • an application being made to declare a person, or a person is declared, bankrupt;
    • a compromise with, or any proposal to, creditors;
    • an application or order is made for a person’s estate to be administered as an insolvent estate;
    • a summary installment order being made against a person;
    • becoming subject to the no asset procedure,
    • or any event similar to any of these or any step taken towards any of these, and a person

    suffers a Bankruptcy Event if any of these events occurs to that person or their estate;

    business day – means every day except Saturday, Sunday and national public holidays;

    challenge questions – means the personalized questions chosen by you, for which answers have been given by you, when setting up the Online Guardian Challenge Service through PAA CAPITAL  Online Banking;

    Customer ID – means the customer number issued to you by PAA CAPITAL, or the personalized customer identification code chosen by you in accordance with these General Terms and Conditions, that enables PAA CAPITAL to identify you and your accounts when you access PAA CAPITAL Electronic Banking Services;

    Insolvency Event – in relation to a person includes:

    the appointment to that person or its assets of a receiver, receiver and manager, judicial manager,

    statutory manager, trustee, administrator, liquidator, interim liquidator or any similar officer; the removal, cancellation or suspension of that person’s registration under the legislation under which it was incorporated, constituted or established (irrespective of whether the registration is subsequently restored or reactivated) or the occurrence of an event, or the date arrives, on which that person is to terminate under that legislation or its existence is otherwise terminated, suspended or interrupted (except in each case for the purposes of, and followed by, a solvent amalgamation, solvent reconstruction or transfer of registration to another jurisdiction in each case on terms previously approved in writing by PAA CAPITAL);

    • the suspension or prohibition of that person’s constitution or its officers’ powers;
    • any prohibition preventing that person from carrying on any activity;
    • any dealing is proposed or entered into by that person with its creditors to avoid insolvency;
    • any investigation or inspection of, or declaration made against, that person under the Companies Act 1993 or the Corporations (Investigation and Management) Act 1989, or it is declared to be a corporation at risk under the Corporations (Investigation and Management) Act 1989,
    • or any event similar to any of these or any step taken towards any of these, and a person suffers an Insolvency Event if any of the above are done or experienced by it or occur in relation to any of its assets;

    International Payment – means a payment of funds made electronically from your account either to an overseas bank account, or in foreign currency to an account held outside the SEPA region;

    Online Guardian Challenge Service – means a system by which PAA CAPITAL can further seek to safeguard your banking activity. This includes, but is not limited to, the use of challenge question(s), temporary Password(s) and activation/verification code(s) to enable you to complete your banking activity in a more secure environment;

    Password – means a confidential password used to seek to prevent unauthorized access to and use of your account(s) and includes a temporary password sent by txt to your registered mobile phone number. When used with your Customer ID the password gives you access to a PAA CAPITAL Electronic Banking Service;

    Security Details – means any processes or security procedures PAA CAPITAL asks you to follow or use, and the confidential information generated from such a process or procedure, including but not limited to Password(s), challenge question(s) and activation/ verification code(s);

    PAA CAPITAL – means PAA CAPITAL GROUP, incorporated in any of its growing present jurisdictions;

    PAA CAPITAL Banking on your mobile – means use of a mobile device to connect you to PAA CAPITAL via the internet or a cellular network and to carry out transactions or obtain information about your PAA CAPITAL accounts, including txt alerts, txt banking and PAA CAPITAL Mobile Online Banking services;

    PAA CAPITAL Electronic Banking Services – means PAA CAPITAL Banking on your mobile and PAA CAPITAL Online Banking

    PAA CAPITAL Mobile Online Banking – means use of a mobile device (and for some PAA CAPITAL  Mobile Online Banking services, a mobile app) to connect you to PAA CAPITAL via the internet or a cellular network and to carry out transactions or obtain information about your PAA CAPITAL accounts in a format that is optimized for your mobile device;

    PAA CAPITAL Online Banking – means use of a computer to connect you to PAA CAPITAL via the internet and to carry out transactions or obtain information about your PAA CAPITAL accounts and other services PAA CAPITAL may provide which have online accessibility and includes PAA CAPITAL Mobile Online Banking; and

    you or your – means the account holder, including (as may be applicable) an individual, a company, a partnership, a trust, an estate, a society or a successful applicant for any PAA CAPITAL banking service.

    Interpretation

    In these General Terms and Conditions:

    • the singular includes the plural and vice versa;
    • a reference to a person includes a natural person, company, corporation, trust, partnership, organisation, society, joint venture or governmental agency, in each case whether or not having a separate legal personality, and any association of entities; and
    • references to legislation or to a provision of legislation includes a modification or re- enactment of it, a legislative provision substituted for it and a regulation or statutory instrument issued under

    Conflict of terms

    Some accounts, transactions, or other services are covered by additional and separate terms and conditions (e.g. terms contained in loan agreements and mortgages).

    If those additional terms and conditions conflict with these General Terms and Conditions set out here, the additional terms and conditions apply.